Terms and Conditions

The trading terms below apply when you shop at Orangepadel.com.

Shipping costs

Denmark and Sweden: Free delivery on orders of 50€ and above, otherwise it costs 6€.

Belgium, Germany and Netherlands: Free delivery on orders of 80€ and above otherwise it costs: 8€.

You will receive an email with the tracking number when the shipment has been dispatched.

You have the option of choosing delivery to your private address or a company address.

We offer the following delivery options:

Delivery with: PostNord/DHL in Sweden. DAO in Denmark. DHL, in Belgium, Germany and Netherlands.

Delivery time

Normal delivery time is 3-5 working days, it may be longer for custom printed t-shirt.

VAT

All stated prices on Orangepadel.com are incl. 21% VAT and stated in Euro.

Order

At Orangepadel.com you can order goods via our website. If you have inquiries about items that are not on the page, please feel free to contact us.

Agreements on Orangepadel.com can only be concluded with persons of legal age (persons who have reached the age of 18). If you are under 18 years of age, the agreement can only be entered into by parents or others who can legally act on behalf of the child or young person.

This is how you shop with us

To make a purchase on Orangepadel.com, you must go through 5 steps.

Find the item(s) you want and put them in the shopping basket, then go to checkout.

Enter your personal information

Select shipping/payment method

Accept our terms of business.

Check that all information is correct and approve the purchase.

Custom printed t-shirts

Each t-shirt is printed individually and therefore there are no two t-shirts where the logo and custom print are placed in the same place.
Photos of the product may deviate slightly from the final design.

Payment

To enter into a contract through our website to purchase products from us, the following steps must be taken: you must add the products you wish to purchase to your shopping cart, and then proceed to the checkout; you will be transferred to our payment service provider’s payment gateway, Stripe, and our payment service provider will handle your payment; we will then send you an order confirmation and an email to notify you once the item has been shipped. We use Stripe integrated checkout systems, completely secure, PCI compliant and SSL enabled.

Right of withdrawal

As a consumer, you have a 14-day right of withdrawal when you shop with us.

The cancellation period expires 14 days after the day you received your item. If you have ordered several different items in one order, but they are delivered individually, the deadline runs from the day you receive the last item.

These agreements cannot be cancelled:

Due to the nature of custom printed t-shirts we cannot accept returns or exchanges of any items unless the merchandise is misprinted, materially flawed or defective in any way, please contact us at info@orangepadel.com within 7 days from receipt of merchandise and we will be happy to arrange for a return reprint or credit. Please provide your order number with all correspondence.

Please make sure you get the correct size be using our size guide. We cannot be responsible for the purchase of incorrect sizes and will not be able to accept returns for this reason once the garments are custom printed

The condition of the item when you send it back

If the item has lost value and this is because you have used it in a way other than what was necessary to establish the nature, characteristics and way of functioning of the item, you can only get a part of the purchase amount back. The amount you can get back depends on the commercial value of the item, and in some cases it may mean you can only get back the shipping costs.

We recommend that you send the item back in the original packaging.

If the original packaging is missing, this may lead to a decrease in the value of the item.

Refunds (if applicable)

If you regret your purchase, you will get your money back. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

We will refund all payments received from you, including delivery costs (however, this does not apply to custom printed t-shirts), no later than 14 days from the day on which we has received your message that you want to cancel the agreement.

We return the money with the same means of payment that you used for the purchase, unless we have agreed otherwise.

We can withhold payment until we have received the item, unless you send us documentation that you have returned it.

The item is sent to:

Orange Padel Nordics, SL.
Calle Limón 19
03189 Orihuela Costa, Alicante
Spain

In Sweden and Denmark:

Orange Padel Nordics, SL. – v/Filial av E-Invasion A/S
Stålkulegatan 2 E
212 28 Malmö
Sweden

We only receive packages that are sent directly to the address.

Valid from December 15, 2022